Now, with our nationwide and global partners, we provide airport transportation services that ensure any vehicle is available for you, anytime, anywhere! Our chauffeur services are designed to simplify your travel, including expert LAX navigation.
Policies & Procedures
For any questions about our operating Procedures or Policies, please email: tony@designingtheride.com or call us at 760-902-1366.
Cancellation Policy: Updated as of 2/01/2026
We offer free cancellation with a 100% refund of the base fare when the required notice is provided.
REGULAR TRAVEL
Airport runs/leisure or corporate travel
We require 24 hours’ notice for a full refund. If notice is provided after the 24-hour window, we will issue a 20% credit toward a future ride — this ensures we can balance the sustainability of our small business while continuing to serve you.
EVENT TRAVEL
All-day bookings, concerts, award ceremonies, sporting events
We require 72 hours’ notice for a full refund. If notice is provided after the 72-hour window, we will issue a 20% credit toward a future ride. For select high-demand events like Coachella, a no-refund policy may apply given that we block our calendar months in advance. Even under a no-refund policy, if we are unable to provide service or the venue cancels the event, we will provide a full refund or credit. We balance sustainability with fairness.
SERVICE ADJUSTMENTS
Adding or decreasing time or stops
- Increasing time or stops: Our standard additional hourly or mileage rate applies.
- Decreasing time or stops (more than 72/24 hours in advance): Adjustment without penalty, depending on the type of travel.
- Decreasing time or stops (within 72/24 hours of ride start): A 20% credit toward a future ride will be issued.
If you cancel a segment but still arrive at the destination using other transportation without prior notice, no refund will be provided. Full refunds or credits apply only if you genuinely cannot arrive due to verified airline or medical circumstances.
CONTRACT CLIENTS
Our cancellation policy for contract clients may differ from the policy above depending on signed service agreements or requirements.
NO-SHOWS
No-shows are considered cancellations and will be charged in full.
EMERGENCY EXCEPTIONS
In the event of a genuine emergency — such as a medical issue or flight disruption — we may consider granting a full refund or credit upon receipt of proper documentation. Acceptable proof includes a doctor’s note or official flight cancellation notice, submitted within thirty (30) days of the scheduled ride to tony@designingtheride.com.
Wait Time Policy (Point to Point Rides)
All rides include a complimentary 15-minute grace period. Airport pickups include a complimentary 30-minute grace period. Additional time may be accommodated for international arrivals upon request.
After the grace period, a standard waiting fee of $20 applies for every additional 15 minutes.
Reservation Policy
- All reservations must be made in advance by phone or email.
- Full payment is required at the time of booking to confirm your ride.
- We recommend booking at least 12 hours in advance to ensure vehicle availability.
- Gratuity is appreciated and may be added to your payment at the time of booking.
- Last-minute availability is not guaranteed.
- Each reservation includes space for one (1) large suitcase and one (1) carry-on per passenger. Please inform us in advance if you will be bringing additional or oversized luggage so we can make the necessary arrangements.
We reserve the right to refuse service or end a ride at any time if a passenger’s behavior is abusive, threatening, or presents a health, safety, or cleanliness concern.
Designing the Ride works with a small group of licensed, insured partners who meet our service standards. Your ride may be fulfilled by one of our trusted affiliates.
Privacy Policy
At Designing the Ride, we value your privacy and are committed to protecting your personal information. When you book a ride with us — whether by phone or email — we may collect your name, contact details, travel plans, and payment information. This information is used only to schedule and complete your transportation service.
We do not sell or share your information with third parties. Your data is handled securely and respectfully at all times.
Our website may use cookies and basic tracking tools to enhance your browsing experience. By using our site, you agree to this standard practice.
If you have any questions about how your information is used, please feel free to contact us directly at tony@designingtheride.com.
Partner and Affiliate Ride Policies
PARTNER / AFFILIATE FULFILLMENT
In select cases where Designing the Ride cannot provide your requested vehicle or service date, we may assign your ride to a trusted partner. In such instances, the partner assumes full responsibility for performing the ride, including all liability and insurance requirements mandated by law and the CPUC.
Despite partner fulfillment, all Designing the Ride cancellation, privacy, and service policies continue to apply to you as the customer, since payment and service coordination remain under our purview. By accepting a partner-fulfilled ride, you acknowledge that the partner is the operator of the transportation service, while our standards still govern your booking experience.
FARM-OUT AGREEMENT & AFFILIATE FULFILLMENT TERMS
As a designated affiliate of Designing the Ride, you agree to fulfill assigned rides with full operational responsibility. This includes maintaining all legally required insurance levels and assuming liability for the ride’s execution. By accepting a reservation from us, you agree to comply with our cancellation, privacy, and customer service policies, as these remain binding on the consumer relationship. Whether domestic or international, this agreement ensures seamless service continuity and alignment with our customer commitment. Violation of these terms may result in the termination of partnership.