Policies and Procedures

For any questions about our operating Procedures or Policies, please email: tony@designingtheride.com or call us at 760-902-1366.

Free cancellation is available up to four hours before your scheduled pickup. 

Cancellations made between two and four hours before pickup will incur a 50% charge. Cancellations made less than two hours before the ride—or no-shows—will be charged in full. No shows are considered cancellations and will be charged in full.

In the event of a genuine emergency, such as a medical issue or flight disruption, we may consider granting a waiver upon providing proper documentation. Acceptable proof includes a doctor’s note or official flight cancellation notice submitted within thirty days of the scheduled ride to tony@designingtheride.com.

Complimentary 15-minute grace period for all rides.
Airport pickups include a 30-minute complimentary grace period.  Additional time may be accommodated for international arrivals upon request.
After the grace period, a standard waiting fee of $20 applies for every additional 15 minutes.

All reservations must be made in advance by phone or email. 

Full payment is required at the time of booking to confirm your ride. We recommend booking at least 24 hours in advance to ensure availability. Gratuity is appreciated and may be added to your payment at the time of booking. Last-minute availability is not guaranteed.

Each reservation includes space for one large suitcase and one carry-on per passenger. Please inform us in advance if you’ll be bringing additional or oversized luggage so that we can make the necessary arrangements.

We reserve the right to refuse service or end a ride at any time if a passenger’s behavior or condition presents a health, safety, or cleanliness concern.

At Designing the Ride, we value your privacy and are committed to protecting your personal information. When you book a ride with us—whether by phone or email—we may collect your name, contact details, travel plans, and payment information. This information is used only to schedule and complete your transportation service.

We do not sell or share your information with third parties. Your data is handled securely and respectfully at all times.

Our website may use cookies and basic tracking tools to enhance your browsing experience. By using our site, you agree to this standard practice.

If you have any questions about how your information is used, please feel free to contact us directly.